mobile-escape-rooms

FAQ's

We realise you may have questions about your event hire equipment. We’ve tried to address most of these in the answers below…but if you still need to find out more, why not send us an email or speak to us on the phone?

Call: 01322 479909

Email: info@leisureking.co.uk

FAQs

All items have size details on their page, plus you can download the factsheet which also shows sizes.  If you’re unsure, do have a measure up.  If it’s tight, get in touch and we will advise you.  Do be sure before we arrive as refunds will not be given if the item does not fit in your venue.

Firstly, get in touch with your event date and details.  We’ll check availability and give you a quote, either over the phone or via email.  Once you are happy to proceed, get in touch again to confirm your booking, ideally via email  at info@leisureking.co.uk

We accept BACS, Electronic Payments, Debit and Credit cards.  We accept cheques so long as the funds have time to clear before the 2 weeks prior to the event.  Sorry, we do not accept cash.

Yes, we ask for 25% at the time of booking. This is to secure your item on the date you require. Once we receive the deposit your booking becomes confirmed.

The balance is due 14 days (2 working weeks) before the event.

We cover the whole of the UK. However, if your event is outside of our local area (20 miles from our base unit), a delivery charge will apply.  We charge an additional surcharge for Central London events.

Please request our booking and cancellation policy for full details. All cancellations incur a £20 administration fee.
• If you wish to cancel before 6 weeks you will receive your full deposit, minus the administration fee.
• If cancellation occurs between 3-6 weeks prior to the event, you will receive 50% of payments received, minus the administration fee.
• If cancellation occurs less than 21 days prior to the event, no refund of any monies will occur.
• If cancellation occurs less than 14 days prior to your event your full balance will still be due and no refund will occur of any payments received.

Yes, public liability cover to £5M and Employers Liability cover to £10M.

No, you will need to check with your own home or business insurance for this. We are only insured during the use of the equipment if we stay to operate the equipment.

Yes, they gave us their top rating of 5 out of 5.

Yes, all our equipment has an annual test or service depending on the rules around that particular type of equipment. All documents are available on request. All electrical items are fully PAT tested. All inflatables are PIPA or RPII tested.

We don’t leave the equipment with you until we have run through the safety requirements first, which you will then sign to say you have been shown. These safety tips are also sent to you with your booking form so you can read them at your leisure. You are responsible for the health and safety of your guests or clients when we leave equipment with you. If you hire equipment with a server or operator, we ensure the equipment is run safely for you.

Some items need power, take a look at the fact sheet for that particular item. If you need power but can’t provide it, for instance, your event is in a field, you can hire our generator.

Yes, we charge the full price for the first day and then a reduced cost for any additional days. 

All food items MUST be brought inside or kept dry under a marquee. Inflatable equipment MUST be turned off and dried off before use. We may be able to postpone your hire if we can accommodate your new event date. This will have to be arranged at least 7 days in advance, otherwise our cancellation policy applies.  If you are expecting rain and have no cover, get in touch as we also have gazebos for hire.  If you can, try and arrange an alternative venue, just in case.

That’s OK. So long as your venue is expecting us and you have told them or us where you would like us to set-up. We also ask you to provide a contact name and mobile number for the day so we can communicate if issues arise. You will need to ensure your venue is happy for us to run through how the equipment works on your behalf.

No. We do not anticipate being left with children or vulnerable adults and so do not require one.

Yes. All prices on the site show EX VAT prices so VAT needs to be added at 20%.

We have a personal licence holder who becomes the designated supervisor at your event and is allowed to sell alcohol. We also apply for a Temporary Event Notice for the event location via the local authority if it is required.

All food items have a list of allergens which is displayed to your guests. 

We only pass on parking charges we have to pay. We try and include these on your invoice so you know what to pay in advance. Where possible we will use free parking.

If we are not staying to operate equipment we have a final collection time of 11pm, otherwise we can collect the following day but a small fee will apply. We prefer to collect inflatables at dusk if not in a well-lit area.

We only erect inflatables on grass with stakes. On concrete we use Thunderbolts to hold inflatables down safely but this incurs an additional fee. Get in touch for more information.

Normally we ask for balances 14 days before the event, but for branded/customised items we require payment with the order as we would not be able to re-sell branded items if you cancel your event. Branded items can be invoiced separately to equipment if required.

Yes! We offer multi-item hire discounts plus we have a range of special offers and packages. Get in touch to find out how we can create you a special package price.

Our prices are calculated with delivery and collection included. If you need us to make an extra journey to drop off and set-up a few hours prior to us coming back to run equipment we need to charge for this.  If you want us just an hour or two early we charge for idle time instead.

Yes, our minimum order is £200 + VAT, before any parking or delivery charges.  This means if you want to hire items that are under £200 + VAT you will need to add another item or pay an surcharge